Do you see patients in Virginia and Tennessee?
Yes. Mindsett provides virtual care for patients located in Virginia and Tennessee.
FAQ
Questions, answered clearly.
The practical details should not be a mystery when you are deciding where to turn for care.
Which plans are accepted in Virginia?
Natalie is independently credentialed with Anthem BCBS, Carelon Behavioral Health, CareFirst, Cigna, Aetna, and UnitedHealthcare in Virginia.
Which plans are accepted in Tennessee?
In Tennessee, Mindsett bills through Headway for Carelon Behavioral Health, Cigna, Ascension (SmartHealth), Oscar (Optum), Oxford (Optum), UnitedHealthcare (Optum), and Aetna. Natalie is not independently credentialed with these plans in Tennessee. Please confirm your benefits directly before scheduling.
Virginia billing questions
Virginia patients: please contact Mindsett’s in-house biller at billing@mindsettmentalhealth.com.
Email the Virginia billerTennessee billing through Headway
Tennessee patients only: Mindsett will assist you with setting up your Headway profile for billing, or you may create it yourself using Natalie’s Headway link. If you are located in Virginia, please do not use this Headway link.
If you are located in Virginia, please do not use this Headway link.Tennessee patients only: create your Headway profileWhat are the self-pay rates?
The current published rates are $225 for a new-patient visit and $150 for a follow-up. A superbill is available. Sliding-scale availability is considered case by case.
How do I book?
Use the secure appointment link for self-scheduling and paperwork. After booking your initial appointment, you will receive a text invitation to join Spruce. Please download the Spruce app, it is encouraged for all clinical communication with Mindsett.
What is the cancellation policy?
Appointments cancelled with less than 24 hours notice may incur a $120 fee. Providers wait up to 10 minutes for an appointment.
What approaches do you use?
Published approaches include CBT, brief supportive therapy, emotion-focused therapy, client-centered therapy, and talk therapy.
Is this crisis care?
No. For crisis care, call 911, call or text 988, or go to your nearest emergency department.
A gentler place to begin
You do not have to hold it all together alone.
Start with a conversation about what is happening, what has been tried, and what could feel different.
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